Dal-Tile Jobs

Job Information

Dal-Tile Corporation OPERATIONS DIRECTOR in Woburn, Massachusetts

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is currently seeking an exceptional Regional Operations Director to join our TEAM! As the Regional Operations Director, we need someone who is ready to direct the operations of Sales and Service Centers within a geographical region.

Primary Objective

Directs the operations of Sales and Service Centers within a geographical region.

Major Function and Scope

Leads in the operations management of Sales and Service Centers (SSC’s) to ensure effective results that will maximize profitability. Works with SSC Managers to achieve performance to plan/objectives as well as compliance to standards. Major areas of responsibility include, Invoice Accuracy, Shrink, Inventory Levels, Inventory Management, Safety, Training, and Pricing Administration.

Ensures adherence to company operating procedures and systems at the SSC’s. Identifies needs, develops materials, and trains SSC associates as needed. Training may include but not limited to: Accounting (Cash box, Petty Cash, American Express procedures, Accounts Payable, Accounts Receivable), Complaints, Credit, Customer Files, Inventory Management, Pricing Administration, Traffic, Maintenance, Reports, Forms, Paper-flow, Housekeeping, and Safety.

Conducts semi-annual SSC visitation audits. The audit includes Housekeeping, Operations, and Safety. Operations include Inventory Management Procedures, Idle Assets, Cycle Counting, Cash Management Procedures, Banking, Order Management Procedures, Purchase Order Procedures, and Files/Paper-flow. Reviews results with SSC Managers and develops items to address deficiencies. Follows-up and ensures compliance as needed.

Leads the annual Physical Inventory Process for the region.

Oversees various projects such as new construction, remodeling, or relocation of SSC’s, as well as, coordinates with outside vendors to ensure timelines and specifications are met.

Functions as a liaison between corporate departments and SSC’s. Supports corporate objectives and deliverables as needed.

Provides feedback, results, measures and action plan items to General Manager SSC Operations, Regional General Managers and SSC Managers.

Seeks, defines, and develops improvements to operations at the SSC’s. Works with management to develop tactical planning and implementation of operations programs and projects. Makes recommendations to enhance policies and operating guidelines as needed.

Responsible for the development and communication of safety programs and training materials. Documents and communicates best practices between regions. Establishes light/modified duty work programs. Provides support to respective centers to ensure safety goals are met.

This position reports directly to the General Operations Manager, however, there is a strong functional reporting relationship to the General Manager-SSC in the region, as well as significant interface with SSC Managers and their associates.

Experience and Knowledge Required

Bachelor’s degree in Business Administration or related field; or equivalent training and experience that provides working knowledge of the regulations, practices, and procedures concerned with the operations of Sales/Service Centers.

10 or more years related experience in the operation of a Sales/Service center in the tile industry or in the durable consumer products industry.


Core competencies include the ability to communicate knowledge and ideas effectively to associates at all levels in the organization. Ability to analyze data and apply results effectively, training/facilitator skills, and strong project management skills and abilities. Competent in Microsoft Office software applications.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may sit, climb or balance, talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant.

Job Type Sales Jobs

Req ID 77683