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Dal-Tile TECHNICAL SERVICES REP in Dallas, Texas

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.


Dal-Tile has an exciting opportunity for a Technical Service Representative, to lead and assist in establishing Dal-Tile’s new product line, Perennial Roofing Products. The Technical Service Representative will provide specification, installation and warranty requirement support to Dal-Tile’s external business partners (roofing contractors, architects, builders, distributors, etc.). You will work closely with the sales team, contractors, specifiers, and distributors to communicate installation requirements for Daltile Perennial Roofing Products and best practices for steep-slope roofing applications. This is a fantastic opportunity to help shape a newly established department and help promote a fresh product line.

Major Function and Scope:

  • Provide installation training to external business partners (contractors, distribution…).

  • Assist with job starts (travel required - 50%).

  • Maintain and update current installation guidelines.

  • Liaison with trade and industry organizations (NRCA, AIA, CSI, TRI….)

  • Assist sales organization and marketing with attendance and support at trade shows and exhibits.

  • Work with R&D and testing organizations for code and certifications.

  • Work with internal partners on enhancements of current product offering and development of future products.

  • Review warranty registrations and submittals.

  • Prepare technical letters to confirm project compliance or assist customers.

  • Provide field-related technical assistance to external business partners and internal sales organization.

  • Provide project research information and inspections to assist with guarantee/warranty claims.

Education and Experience/Knowledge

  • A Bachelors level college degree or related work experience.

  • 5 or more years of related work experience.

  • Technical knowledge of general exterior construction materials.

  • Previous experience with construction contractor programs and construction materials sales support is a plus.

  • Participation/Membership in leading industry organizations (RCI, CSI, NRCA, etc.).


  • Possess a strong working knowledge of the residential/steep slope roofing installation guidelines (NRCA).

  • Possess sufficient technical skill to effectively and efficiently carry out the essential duties.

  • Customer friendly and supportive approach in the Sales Support functions.

  • Possess computer skills, word, outlook, salesforce.

  • Work independently to make decisions and carry out tasks without excess supervision.

  • Know when to seek advice and approvals around technical issues.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

Req Id: 23810