Mohawk Industries SAP TRAINING MANAGER in Dallas, Texas
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
The SAP Training Manager will be responsible for the design, development, maintenance, and delivery of SAP training across the organization. This includes end users, testers, and Super Users affected by new projects; system enhancements; and ongoing post go-live sustainment. In addition, this role continually assesses user development, training materials, and training vehicles to ensure continuous improvement and relevance to the needs of the business.
Establish and coordinate Super User Network for all functions who use SAP
Replicate the Super User program that is in place today for the SCM function
Conduct regular meetings with Super Users
Manage rotation of qualified team members in each function to be on the Super User team
Ensure Training documents are kept up to date and related online help screens in SAP
Develops an understanding of the business to design, develop, and facilitate training (for all organizational levels) that aligns with SAP business strategy and objectives
Partners and builds relationships with SAP COE and SMEs to gain knowledge of specific work scenarios and SAP configuration requiring training
Uses instructional design methods, including conceptual knowledge and application of adult learning theory
Produces relevant training materials including training manuals/decks, simulations/multi-media visual aids, interactive games, job aids, and other educational materials
Provides ongoing expertise/support to the user community
Triages user issues and works with the SAP COE on resolution if identified as system defects after go-live
Leverages best learning practices, standards, and processes to ensure that value is created through development and deployment of training materials
Works with identified Super Users to accelerate their SAP development and to prepare them to train others
Travels to business locations and delivers training and support as requested
Maintains uPerform server (SAP Training Library)
Maintains LMS system as it pertains to SAP materials and participation tracking
Manages end-user feedback
Champions new training and development initiatives
Act as a change agent to support ongoing and new initiatives
Stays abreast of learning trends, tools and technology, and SAP functionality updates through self-development and continued education
Project & Release specific training
Works with consultants and business to understand project scope
Leads design and development of new training materials and/or update of existing materials
Delivers Train the Trainer training, if applicable
Delivers Tester, End User, and Super User training, as applicable
Provides Go Live and post Go Live user support
Acts as ongoing post Go Live user resource
Sustainment/Ongoing Post Go Live Training
Ensures training materials are kept up to date as organization’s use of SAP evolves
Delivers new employee and refresher training via formal and informal classes, coaching, and on the job training
Delivers “Next Step” training to users ready to advance their SAP skills
Sustain, Coordinate, Manage the Super User Network
Build on the pilot program that is being run for SCM
Establish groups for Manufacturing, Finance and Purchasing
Coordinate Leader for each function and manage the Super User program for sustainment, consistency and effectiveness.
Education & Experience
Bachelor’s degree in HR, Finance, OD, BCIS, IT or related business degree
5+ of experience leading SAP training
Experience designing, developing, and delivering SAP training for a large organization with measured success
Strong technical/professional expertise in the areas of learning and development, organizational development, consulting, and learning/instructional design
Ability to speak effectively with all levels of an organization (front line to senior executives)
Proven execution of ADDIE method for effective development of learning content
Familiarity with SCORM eLearning standards
Experience with an adult learning methodology
Experience managing an SAP Training environment
Excellent facilitation, presentation, documentation, and editing skills
Project management skills including the ability to multi-task and work under established deadlines
Proficient in Microsoft Word, Outlook, PowerPoint, Excel, and SharePoint
Experience working in a Corporate IT environment, understanding basic information systems terminology, concepts, and practices
Knowledge of multiple SAP modules, preferably SD, MM, FI, CO, PP, PM
Experience as an administrator of an LMS (Learning Management System), SAP’s Plateau/Success Factors preferred
Ability to build collaborative, productive relationships across functions and geographies
Knowledge of training development software (Captivate preferred)
Experience using uPerform or Infopak. Administrator experience preferred.
Experience with the typical business processes of a consumer goods company (customer service, purchasing, manufacturing, distribution, etc.)
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Company Match on 401k
Employee Purchase Discount
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer committed to an inclusive workplace and a proud Drugs Don’t Work participant (EEO/AA M/F/D/V).