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Dal-Tile Corporation Oasis Production Support Specialist in Dallas, Texas

Find your more with Mohawk!

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our people.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Come find your “more” with Mohawk!

What we're looking for:

The Production Support Specialist role is to provide daily support to users and dealers with B2B solution. This individual will apply proven communication, analytical and problem-solving skills to help support the field on a daily basis.

What you'll do:

  • Take and log support calls for SSC locations/Sales people with issues with B2B solution

  • Dealer support for B2B issues

  • On-boarding new dealers to B2B solution

  • First line of support for Production Calls

  • Respond to "How to" questions

  • Provide work around options for existing defects

  • Provide support to the Solution Analyst where needed

  • Maintain weekly call and issue metrics

  • Participate in the defect testing for each System Release Cycle

  • Performs other related duties as required.

What you need:

  • High school diploma, but College diploma or University degree in the field of Business Administration, Computer Science, Accounting, or Management Information Systems preferred

  • Some experience with core software applications including: JD Edwards, Sterling Commerce, SAP, Oracle, etc.

  • System Production Support experience preferred

  • Experience with core software applications, including Microsoft Word, Microsoft Visio, Microsoft Excel, Microsoft Access

  • Experience working in a team-oriented, collaborative environment

What will make you successful:

  • Excellent understanding of the organization's goals and objectives

  • Excellent written and oral communication skills

  • Excellent listening and interpersonal skills

  • Highly self-motifated and directed

  • Keen attention to detail

  • Proven analytical and creataive problem-solving abilities

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Proven data analysis, data verification abilities

  • Ability to absorb and retain information quickly, specifically complex technical information

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

ReqID : 47748

Business Unit : Dal-Tile

Department : Information Services (IS)

Job Type : Professional Opportunities