Dal-Tile MANAGER AUDIT AND CLAIMS in Dallas, Texas
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
The Manager Audit & Claims is responsible for the daily activities of the claims and audit departments. The Audit & Claims group is responsible for receiving tile products from customers to validate or invalidate claims, to determine if they meet quality standards.
Identify evaluation strategy and determine validity of product quality complaints based on comparison of complaint samples to product masters or comparison of performance measurements to product specifications.
Work directly with sales and manufacturing to support resolution of customer complaints and improvement of product quality.
Direct activity of claims and audit technicians to meet team performance objectives.
Continually improve claims and audit processes to drive timeliness, consistency and quality of information reported.
Interface with test laboratory to obtain product performance information from samples submitted for claim evaluation.
Interface with Claims Council to support executive involvement for critical claim issues.
Maintain awareness of inventory placed on quality hold due to claim and audit activity and work with responsible parties to assure timely disposition of the material.
Direct selection of products for audit to maximize opportunity to capture suspect material.
Assure audit lab technicians are properly trained in product audit practices, RDC policies, safety policies, lift truck operation, data collection and communication of audit activity.
Assure claim lab technicians are properly trained in claim practices, shipping procedures, master library management practices, safety policies, lift truck operation, data collection and communication of claim activity.
Performs other related duties as required.
Education and Knowledge:
- Requires a Bachelor of Science (B. S.) in related engineering field and/or sufficient related work experience
5 or more years in quality management, customer service or ceramic tile manufacturing
Previous work experience involving product claims or product quality audit
Knowledge of quality systems and ceramic product testing equipment and testing methods
Familiarity with ANSI A137.1, ANSI A137.2, ANSI A137.3, ANSI A108-A118, TCNA Handbook and related ASTM test methods.
Previous supervisory/management experience preferred
Knowledge of Dal-Tile products preferred
Six Sigma or Lean Sigma training preferred
Ability to apply quality control procedures and defect analysis in the manufacturing of ceramic tile
Excellent organizational and communication skills
Strong leadership and team building skills
Computer skills including office applications and Microsoft Access query design
Ability to multi-task and make sound decisions
Visual acuity needed for detection of defects and judgment of product shade
Occasional heavy lifting may be required
We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Company Match on 401k
Employee Purchase Discount
Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.
Req Id: 23610