Dal-Tile Corporation Application Support Specialist in Dallas, Texas
Find your more with Mohawk!
At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our people.
As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Come find your “more” with Mohawk!
What we need:
The Application Support Specialist role is to provide daily support to users on SSC systems ( OASIS, Mobile OASIS, COTG, SAP, FreedomPay, B2B, Reporting, etc ). This individual will apply proven communication, analytical and problem-solving skills to help support the field on a daily basis.
What you’ll do:
Take and Log Incidents for SSC locations, Ecom End Users, B2B End Users
Provide 1 st and 2 nd Level assistance daily to internal users and end user customers to resolve issues and address questions, technical support and available functionality with SSC core applications and B2B Solution
Resolve incidents at 1st call Resolution 90% of the time
Identify, replicate and log New Defects as identified
Provide work around options for existing Defects
Resolve and trouble shoot Customer Issues with Sales of Customers directly
Helps maintain and document Support Documentation to ensure accuracy of information provided to users
Ensures SOX compliant for request submitted or when resolving issues
Provide support to the Business Analyst where needed
On-Boarding New Dealers to B2B solution
Perform other related duties as required
What you have:
High School Diploma or GED Required
College diploma or University degree not required, but a 2-4 year degree in the field of business administration, computer science, accounting, or management information systems preferred.
Working Business Knowledge on how systems are used in the Sales Service Centers is preferred
Some Experience with core software applications including OASIS, Mobile OASIS, COTG, SAP, FreedomPay, B2B, Oracle preferred
Experience working in a team-oriented, collaborative environment
Experience with core software applications, including Microsoft Office Applications (Outlook, Word, Excel, PowerPoint)
A willingness to learn on the job and grow your career
What you’re good at:
Excellent understanding of the organizations goals and objectives
Excellent written and oral communication skills
Excellent listening and interpersonal skills
Highly self-motivated and directed
Keen attention to detail
Proven analytical and creative problem-solving abilities
Ability to effectively prioritize and 3xecute tasks in a high-pressure environment
Proven data analysis, data verification abilities
Ability to absorb and retain information quickly, specifically complex technical information
While we’re a primarily in-office team, we thrive on flexibility and ensuring our people can balance personal and professional time
We’re located in a pretty great spot – check out this video (https://careers.mohawkind.com/content/Our-Story/?locale=en_US) to see what we mean
Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.
ReqID : 51835
Business Unit : Dal-Tile
Department : Information Services (IS)
Job Type : Professional Opportunities